Nexway, European leader of digital content distribution, is looking to hire
Help Desk Customer Care (M/F)

Position to fill immediately in Uccle, Brussels.

Nexway Benelux is hiring a team member for its Brussels Helpdesk platform located in Uccle. In direct contact with English-speaking end-customers of Nexway software, games and music sales platforms, you will have to advise and help British consumers when purchasing online. The Help Desk service is aimed at Games, Software, and Music channels customers of the European Internet key players (e-marchant sites, portals), as well as big publishers of digital content (mainly software and video games).

You must:
- Be the interface between the product offers and Nexway’s platforms customers
- Qualify customers’ enquiries and answer their requests or expectations
- Customer relationship is made through phone and/or by email, that means excellent verbal and outstanding writing skills in the English language are required.

Strong ability for listening and analysing is also required for this position.

Background / Professional experience

Background: Graduate School / Higher Education Degree required At least one-year experience in the field of software or video games.

Required additional skills

- You should possess good web culture and excellent microcomputer knowledge
- Be customer-oriented with good sales feeling
- Fluency in English is crucial, Dutch is a big plus, and any other European language would be a must.

Please forward your resume and cover letter to belgium@nexway.com Attn. Bertrand Nassogne, Country Manager Benelux.

About Nexway

Nexway, a market leader in digital content distribution, is a French company based in Nanterre created in 2002 by Gilles Ridel. Nexway is a distributor and partner of digital content producers in the software, video games and music sectors. Nexway is a distributor through the network of online shops it manages on the major portals of the French and European Internet scene (Fnac, Orange, Pixmania, Alice, Free, Darty, Voila, Alapage, RueDuCommerce, 3Suisses, La Redoute, .), and acts as a service provider / ASP integrator for publishers who thus benefit from Nexway’s e-commerce expertise. In this respect, Nexway offers a global service: creation and management of online shops, secure payment, administration of sales, customer support and customer relations, e-marketing operations, management of immediate deliveries through downloading, etc. Nexway is ranked in the Top 10 of Deloitte Technology’s 2007 Fast 50, and in the Top 100 of EMEA’s Fast 500 of fastest growing technology companies. For more information, see: www.nexway.com