B2B: How TeamViewer converts 10% more enterprise customers using a quote engine and online payment.
The Blizz Collaboration Companion™ from TeamViewer™ is an online meeting and collaboration tool for enterprises and start-ups.
Discover how TeamViewer increased its conversion rate by 10% thanks to Nexway quote-to-order system.
Blizz keeps employees connected to their contacts and global team through video, voice, instant chat messaging, screen sharing, and more on any device, anywhere!
FREE
1 Organizer
50+ Free Local Dial-in Numbers
4K Screen Sharing
Mobile Apps
E2E Encryption
Blizz Ring
CORE
1 Organizer
50+ Free Local Dial-in Numbers
4K Screen Sharing
Mobile Apps
E2E Encryption
Blizz Ring
User Management
CREW
1 Organizer
50+ Free Local Dial-in Numbers
4K Screen Sharing
Mobile Apps
E2E Encryption
Blizz Ring
User Management
Direct Support
Recording
Reporting
COMPANY
1 Organizer
50+ Free Local Dial-in Numbers
4K Screen Sharing
Mobile Apps
E2E Encryption
Blizz Ring
User Management
Direct Support
Recording
Reporting
Challenges.
The key challenge was to offer a purchasing experience that matches the ease of use of the Blizz tool itself!
When TeamViewer decided to launch its new Blizz collaboration software, the company faced the typical challenges faced by SaaS companies wishing to sell their product online to a B2B target audience of small and medium-sized companies:
• Offer the right balance between assistance and sales automation
• Sell globally while keeping local variations to a minimum
More specifically the TeamViewer team was looking for a commerce service provider that would allow them to:
• Automate sales as much as possible by offering online payment suited to corporate clients’ business practices
• Integrate sales agents into the online sales process to reassure prospects in the choice of the right price plan and to apply discounts to maximize conversion
• Scale their online business worldwide without managing the inherent complexities of market adaptations and compliance
Solution.
Nexway was able to meet TeamViewer’s digital monetization needs by combining its modular e-commerce and payment platform, Monetize, to the right set of services as Merchant of Record.
By plugging its Blizz e-store to the Monetize platform, TeamViewer leveraged key features:
• A shopping cart available in 8 languages and 8 currencies by default to sell actively in the US, the UK, Brazil, Spain, France, Germany and Japan
• Adapted payment methods for B2B, such as credit cards, PayPal and bank transfer.
• A mobile-friendly, customizable shopping cart
• Subscription management with monthly and yearly auto-renewal and email notifications
• Automated invoices compliant with local regulations in all covered markets
• A quotation tool to be used by TeamViewer’s sales agents to allow selection of the proper formula for each prospect, to apply discounts, and to generate a purchase link
• Business reports and performance dashboards
TeamViewer enjoyed the total e-commerce managed services performed by Nexway’s expert teams:
• Endorsement of transactions by Nexway, including fraud mitigation and chargebacks management
• VAT and other sales tax collection and remittance in each country
• Multilingual customer care by phone and e-mail
Blizz’s sales agent identifies the prospect’s need via phone: number of organizers, number of participants, meeting options, subscription billing cycle …
Depending on the prospect’s needs, the agent proposes the Blizz package (Core, Crew or Company) that best matches the request, he can as well apply a specific discount and then send a quote through a cart link to prospects that can be eventually discounted.
“
Using Nexway’s System, we have transformed the way our sales teams generate proposals and quotes, transforming the customer experience for the better.
Peter Brunner | Business Owner Blizz
Results & Key Benefits.
YoY retention by +33%
• Engaging sales funnel adapted to B2B market practices using direct interaction with sales agents, resulting in a 10% increase in conversion rate
• YoY retention increase by +33% thanks to Nexway subscription auto-renewal management
• Increased productivity for the sales team through online payment processing
• Qualified customers’ data for retargeting in case of non-conversion
• Single reporting interface with segmentation based on quote generation source: sales agents /online
• Nexway’s solution ensures consistent pricing and discounting, building customer-friendly quotes easily and accurately
Why Choose Nexway?
Product & cart management
Subscription & billing
Payment in 140+ countries – fraud & chargebacks management
Automated retention & cross-selling campaigns
Customer insights
B2B & reseller management
VAT & tax processing
Smooth integration into your existing store & back-office tools via API
About TeamViewer
As a leading global provider of remote connectivity solutions, TeamViewer empowers users to connect anything, anywhere, anytime. The company offers secure remote access, support, control, and collaboration capabilities for online endpoints of any kind. By innovating with cutting-edge yet easy-to-deploy Augmented Reality (AR) and Internet of Things (IoT) implementations, the company enables businesses of all sizes to tap into their full digital potential. TeamViewer has been activated on more than 2 billion devices; more than 45 million devices are online at any time. Founded in 2005 in Goppingen, Germany, the company employs about 800 people in offices across Europe, the United States, and Asia Pacific. For more information, go to www.teamviewer.com. Visit the Blizz website here.