Faster Response Times
Get real‑time support and quick resolutions to keep customers satisfied and reduce backlog.
Languages
Timezone (US,EU,RU)
K+
Interactions/year
%
Satisfied for calls
%
Satisfied for emails
Why Choose Nexway Customer Care
Multi‑Channel Engagement
Support customers where they are – email, chat, phone, and social media from a single platform.
Intelligent Ticketing & Automation
Prioritize tickets, automate routing, and reduce manual effort for your support teams.
Analytics & Customer Insights
Track satisfaction, response times, and trends to improve service quality and retention.
Secure & Scalable Platform
Built for growth – secure data handling and flexible workflows for teams of any size.
Take your business worldwide with Nexway Localized Customer Care
Save time and money
Enhance customer experience
Reduce involuntary churn rate
Manage local data compliance
Why Choose Nexway Customer Care
Nexway Localized Customer Care Team delivers World-Class Level 1 end-user support via both email, chat & telephone in 12 languages over 3 time zones (EU, US, APAC) for all issues related to:
- Order and subscription management
- Payment
- Access to the product (fulfillment)
Increase Your Conversion Rate
- B2B and Reseller Telesales
- Outbound telemarketing campaigns to qualify and convert B2B leads
- Tailored quotes and manually process B2B purchases
- Refunds managed by Nexway
- End-user Data protection & local compliance management
Need a dedicated customer experience team ready to support your brand?
Consumers are living experiences and purchasing is a part of it. Get in touch to find out how Nexway’s Customer Support can help you to enhance your competitive edge by managing your end-user relationships with a localized customer care service.
What our customer are saying ?
We are using Nexway monetization technology with the support of their team of eCommerce experts. They have demonstrated on multiple occasions their ability to overcome the complexity of enabling consistent & high-performance online sales experience while easing the pain on the user side.
We have integrated Nexway as the Merchant of Record for our VPN Pro service, which has allowed us to ensure our users have a good payment experience with customized flows and designs, and various payment methods.
With the great support of Nexway, we created with Nexway our Bitdefender Reseller Portal. Be built it over the time and continuously implemented new features to improve the capabilities our the user experience.
The FNAC Starter Pack in-app store solution for delivery and renewal was a joint collaboration between FNAC-DARTY and NEXWAY. Our resellers needed a viable, long-term solution allowing them to both enhance the end-user experience within a branded digital environment and increase subscription renewal rates.
NEXWAY takes service to the next level as Merchant of Record for its customers worldwide for processing payments, managing global taxation, and maintaining PCI compliance. They truly know how to fuel strategic account development on a global scale, all with a local, market-specific scope. That is what attracted us to them above everything else.
