Customer Support Solution


Take your business worldwide with our customer service in 6 languages.

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Customer care

The Nexway Customer Care Team delivers world-class level 1 end-user support via email, chat, and telephone in native Brazilian, English, French, Italian, Portuguese and Spanish.

Benefits of outsourcing your customer care professional services to Nexway:

Get closer to your customers.
Increase your conversion rate.
Support your brand’s reputation.

Why choose Nexway Monetize?

Payments processing in local currencies with the most adapted payment methods in 140 countries.

Easy-to-maintain, fast to evolve, and highly scalable system, enabling agile e-commerce and simple integration.

Local law compliance, tax collection, and remittance, fraud, and chargeback mitigation management.

Subscription features, increasing revenue, and improving subscriber usage, loyalty, and lifetime value.

Ecosystem for selling licenses and subscriptions to B2B channels, simplifying your resellers interactions.

Customer support for all issues related to payment, subscription, and access to the product.

Insights, reporting tools, KPIs, and metrics to help your business reach the next level.

An expert Team, helping you customize, implement, manage, care and optimize your online business.

Nexway customer care and professional service.
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Nexway’s Customer Care brochure

Get closer to your customers, increase your conversion rate, and maintain your brand’s reputation.

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