Refunds
A refund is a return of funds to a shopper for the purchase of a product or service.
In some geographical locations, like in the European Union, shoppers are entitled to a right of withdrawal (cooling-off period) for products and services that are sold online. This is a period allowed under the law during which the shopper can cancel and return purchases for any reason, without incurring any penalty, and obtain a full refund.
Note: cooling-off period 14 days in Europe for instance.
Nexway will provide cooling-off period on your behalf on the number of legal days depending on where you operate. See our terms and conditions
Note
You may choose to not provide a cooling-off period for certain products but this should be clearly stated during the purchasing experience, for example on the checkout page. Shoppers are normally required to accept these terms before they can complete the purchase.
If your shopper asks for a refund during the eligible period, Nexway returns the full transaction cost on your behalf.
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