Your shopper “myAccount”

Monetize myAccount is designed for your shoppers to retrieve all their activities in Nexway Monetize network, including personal information, order status and history, invoices, download links and activation keys, subscription history and payment wallet.

Account creation and login
Shoppers are automatically registered into Monetize myAccount when they first place an order on your website. An email is sent upon order confirmation inviting your shopper to access myAccount and create his login and password.
No credentials are sent by email for obvious security reasons!
Once logged in on myAccount, they can access a wide range of information concerning their history with your store, as well as all needed actions.

Personal information
All the information entered during the checkout process is stored on myAccount and editable:  name and billing address, company name, login, and password.
In addition to this, your shopper will also be able to manage his consent to be contacted by email for marketing offers, to be fully compliant with the General Data Privacy Regulation (GDPR).

Order history
Your shopper will be able to access his latest order, but also his complete order history, including canceled orders.
For each order, he will be able to see the main information, such as the product name, the order date, the price he paid, the billing information and of course the status of the order:

Completed: the payment has been accepted, the product has been delivered (including confirmation email and activation code if needed).
Canceled:
the order has been canceled, and the payment refunded when eligible (ie the cancellation took place within the retractation period).
Pending:
the order has been placed but the process is not fully completed, whether the validation is on standby for fraud check, not the fulfillment has failed for instance.

He will also be able to download the invoice and get all the fulfillment information: download product files, retrieve activation key & codes, or any specific indications if needed.

Subscription history
Your shopper will be able to access all his subscription history, including active/ongoing subscriptions, but also canceled, suspended, interrupted and expired subscriptions.

Ongoing: the subscription is in an active status, the shopper can use the product and subscription renewal is planned to be performed automatically.

Canceled: the shopper has canceled the latest order related to the subscription. He cannot use the product and renewal won’t be performed automatically. However, He still can renew manually by purchasing the product again.

Suspended: the shopper has deactivated the automated renewal. He can still use the product but the renewal won’t take place automatically on expiration date.

Expired: the automated renewal has failed, generally because the payment did not go through. The shopper cannot use the product anymore, and no further renewal attempts will be performed. However, here again, the shopper can renew manually by purchasing the same product.

For each running subscription, the upcoming renewal date is displayed so that your shopper knows when he will be charged.

The payment method attached to the subscription is also visible, allowing the shopper to modify it if needed.

Your shopper will also be able to consult all the events related to each of his subscriptions: creation date, renewals, changes, prebilling…

At any moment of the subscription lifetime, the shopper can easily switch off the automated renewal.

Payment wallet
The payment wallet allows your shopper to store his payment methods (credit/debit card, Paypal account, SEPA), as well as update and manage his payment information on demand, and use them for both subscription renewals and one-click payments.

One-click payment
When purchasing a product through Monetize cart, your shoppers are invited to save their payment details for future purchases. They are then stored on MyAccount and can be reviewed at any time.
In case several cards are stored, the last one added will be used for one-click payment.

Subscription renewals
When subscribing to a product or a service through Monetize cart, your shopper’s payment details and billing information are stored in MyAccount, and will be used for upcoming renewals. Your shopper will be able to access and update his payment methods at any time during his subscription lifecycle: adding a new payment method, switching from a credit card to PayPal or SEPA direct debit, updating expired credit cards, etc.

The payment wallet allows your shopper to store as much payment methods and credit cards as he wants, and associate different payment methods to different subscriptions if needed. The same card can also be assigned to and used for multiple subscriptions.

Once they have introduced new credit/debit card details, Nexway Monetize performs credit/debit card validation checks, through an imprint (1€) that will be refunded in real-time. Once the data is saved the new credit/debit card will be featured in the customer’s myAccount.

If the authorization is performed successfully, the card is associated with the subscription and used to charge customers as a part of the automatic renewal / recurring billing process.

Note: If a credit card expires, it can no longer be used to charge end-users. However, expired cards that were associated with a subscription will continue to be displayed.

Get support
Your shoppers can also use myAccount to get in touch with our customer support team and ask any questions related to their subscriptions, orders, invoices, etc.

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