Nexway Documentation


Découvrez Nexway Monetize.

Nexway Monetize a full-service offer!

Monetize is a turn-key solution, composed of an e-commerce and payment platform and advanced services, that enables you to sell digital content and services online.

Our solution provides you with a modern shopping cart, operates your payments, makes your business smart with insights powered by artificial intelligence, yields you with services to improve the purchase experience, increasing your conversion rate and customer lifetime value, while managing on your behalf all the complexities related to international sales, legal compliance, fraud, security, and data protection.

Monetize Offer

Platform + Services

Easily integrated and plugged into your ERP or CMS, Nexway Monetize allows you two types of configuration and management: you can use our SaaS user interface “Nexway Center” or directly develop your store through API if you have IT resources available internally.

Through our Nexway Center interface, you will be able to get a 360-degree view of your e-store’s performance and to access all orders in real-time, thanks to key capabilities such as:

Product catalog management
Pricing & discounts management
Design & emails customization
Orders monitoring
Buyers & resellers management
Users rights management
Business analysis & reporting
Notifications…

 

Monetize makes integration and online payments simple. Our standard REST API is designed on a micro-services architecture which allows you to benefit from more flexibility, making your digital commerce agile. It is easy to maintain, fast to evolve and highly scalable.

In addition to its micro-service architecture platform, Nexway takes responsibility on your behalf for the security of each transaction, the receipt of funds and the transfer to your bank accounts. Our platform enables access to the services necessary to collect payments and manage taxes in hundreds of local markets. Nexway carries out on your behalf  all worldwide sales responsibilities including:

Processing payments and invoicing
Customer care
Local tax compliance
Local privacy and personal data law compliance
Fraud detection and prevention
Security of sales transactions (including PCI DSS)
Product shipment and service activation
Refund requests
Chargeback detection and negotiation

 

Lastly, as one of our new customer, you are going to easily start to use Nexway Monetize in a few clicks, thanks to our Customer Service Managers Team which is going to carry out your welcome aboard and help you grow your business.

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Build and deliver the best purchase experience

In Nexway Center, you will define key aspects of the purchase experience for your products such as the cart’s design (layout, theme, languages, payment methods accepted, etc.) Your “point of sale” is called a “store” in Nexway Center.
A purchase link is generated for each product created in the “Nexway Center”. The buy link for this shopping cart can be integrated into your Website.
From here, you  may start to customize your store and personalize your end-user purchase experience. More than a checkout experience, Nexway Monetize offers a seamless and localized experience to each & every customer. 

Configuration and design
Products and pricing

 
Cross-sell and upsell
Cart personalization and localization
Fulfillment
Shopper « myAccount »

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Create and configure your checkout experience through Nexway center and/or API

You can configure, personalize and manage your store directly. Our solution goes beyond that and you can create as many stores as you need. Monetize offers you the flexibility to manage your business from a single store or to choose to have several different ones depending on your business issues and needs. You can, for example, create multiple as many stores as business units or targeted geographies.
All our stores get a responsive layout, available for all types of mobile and desktop devices, point of sales and in-app.
 

It’s easy and flexible, you configure and fill in different elements such as:

URL website customization: Reinsurance and security element for the end-user
Default language
Local specificities enablement: Language, currencies and payment methods supported, VAT number for businesses, embargo management, specific fields such as CPF, CNPJ for Brazil…
Personalized content & wording
Customized fulfillment: Fulfillment refers to the process of preparing and delivering a customer’s order (Activate license ; Notify the customer via email that their order is ready; Process payment and manage remittance)
Flexible workflow (one, two or tree cart steps) and layout (customization of the input fields: short/long address)
Customized analytics tracking
Customizable end-user transactional emails

 

Then you choose all the details relative to the user interface:
To offer the most seamless purchase experience to your end-users, you can personalize your design to fit with your environment:

Front Colors
Structure and layout
Font customization
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Manage your product catalog and pricing

Now that your store is personalized, you will be able to manage your products. We allow for different integration modes for your catalog, and flexible pricing and discount options.

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Do you want to configure your full catalog on Nexway Monetize? Catalog configuration is made for you!

Our solution gives you the flexibility to access a range of configuration options to meet your specific business requirements. Our powerful tool enables you to enter a certain number of fields to best describe your product/service:

Standard details: type of product (software, games…), description, assets (packshot, imagery…), license lifetime, your reference if needed, localized content by country, languages…
Additional options: the ability to choose countries where you don’t want to sell your product, ability to select specific fulfillment options, the ability to set specific subscription models…
Variants and attributes: products can have several attributes, defining variants (Example: size, color, number of seats…). Our solution allows you to add as many personalized attributes as you need. You get several variants as soon as there are 2 values for 1 attribute. Then you can set specific prices per variant.
Example of a purchase link:
https://{hostname}.nexway.store/checkout/add?products=74e1c65d-bc71-4d84-a994-ec123re956

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You don’t want to maintain a large catalog or complex pricing or cross-sell / discount rules in two different systems? We provide flexible Catalog options!

Catalog Free
The catalog-free version of Nexway Monetize’s product management feature allows you to sell products in your store in one-time transactions without having to host any product information or prices on the Nexway Monetize platform.

If you decide to use this version:

You can manage products and prices on your server.
Prices and other product-related information are not duplicated on Nexway Monetize so you don’t have to maintain two different product catalogs or to create products in advance of sales.
A buy link is generated on the fly with the products and their prices and all other information required for the transaction via a single API request.

 

The API allows you to provide all required product information in real-time, such as:

Product name
Description
Price
Discount
Quantity
Packshot / Imagery
Product recommendations (cross-sell, upsell…)

 

This version is most suitable for customers with large product catalogs and their product information system in place, and where duplicating the product data into Nexway Monetize would be complicated and time-consuming. Also, when product prices change, Nexway Monetize does not need to be updated.

Example of a cart link:
https://{hostname}.nexway.store/checkout/add?cartId=74e1c65d-bc71-4d84-a994-ec123re956
When you will create a cart via API, you will receive a buy link that you can integrate into your store.

Note: Checkout carts are for single-use only and are deleted once an order has been placed.
To create the checkout cart, send the following request:

POST https://api-doc.nexway.store/nexway-monetize/reference/shopper-apis/create-cart
The cart definition should include the following information:

Store id
Sales territory(ies) and locale
Number of products to be sold
End-user data (First and last name, email and billing address)
Full catalog data (customer ID, catalog name, status, etc.)
Products with price, description, currency, language
Discounts, if any
Product recommendations (to up-sell and cross-sell products), if any
API Call > Buy link

 

Catalog Remote
This feature is especially useful for cases where:

The price setting is complex and requires a set of calculation rules usually configured in your system, with for instance prices that change often such as every hour.
You are using complex cross-sell and upsell rules in your existing system and don’t want to duplicate them.

 

The Catalog remote feature allows you to get a purchase link and access the relevant cart, without previously entering all the product details in the Nexway system. Only basic product information (core product or asset with name, Publisher Ref ID, etc.) is defined on Nexway Monetize while pricing and product variations may be managed on your servers, and be communicated to the shopping cart through API call.

When the remote-catalog version is used for product management:

You manage product prices on your servers while the corresponding core products are created on Nexway Monetize.
You are the single source of truth for your prices.
You can keep your prices confidential if this is a major concern.
Prices are not duplicated on Nexway Monetize thus removing the complexity of having to update pricing information on the platform when prices change.
You manage product variations and lifetime on your servers and so control which product variation will be displayed in the shoppers’ checkout cart.

 

Note: You need to have your APIs in place that Nexway can query to get pricing information when required.

When a shopper reaches the shopping cart for a specific product, Nexway sends an API request to you to retrieve the price for the product which is then displayed automatically in the cart. Any product variation that corresponds to the core product and any associated promotional programs (discounts, cross-sell, upsell…) may also be returned.

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You are used to offering bundles? Create easily bundles within Monetize!

A product bundle is a collection of several individual, standalone products or services that are sold as a single combined package at a combined flat price. These are sometimes called “package deals,” and  generally consist of complementary items or, less frequently, similar items. The individual items in the bundle can also be sold separately. Nexway Monetize allows you to configure bundles with standard one-time purchase products as well as subscription products.

What are the benefits of bundling?

Increase average order value
Increase your revenue
Makes it harder for shoppers to make price comparison for similar products with your competitors
Helps shoppers spend less time making decisions
Encourage cross-selling the product bundle includes items from new categories

 

Configuration and use cases
You can set up bundled products in Nexway Center and via API.

Example
You want to set up a “Buy one, get one free” promotion

Create a new product. This new product will be your bundle.
Configure this product as desired with name, store, languages, price, resources, like logos, etc.
Select the product that you want to promote in your bundle.
Configure the quantity: for instance in the case “buy one get one free”, the quantity will be two.

Note: The price is set for the bundle and not retrieved from the components (it is not necessarily the sum of the component prices)

Your shopper will pay the price set for this new product and the fulfillment will be triggered twice for the product attached in the bundle.

Via API

Send the following request:
POST https://api-doc.nexway.store/nexway-monetize/reference/manage-products/create-product

with the product resource rules found here.
Use the “subProducts” property to add the product to be included in the bundle. Add the product ID for the product to be included twice.
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Configure discounts

You can create Discount rules to apply to products or stores. You can create the discount via NexwayCenter or API.

You will need to create a descriptive name for the discount (for example, “Back to school”). Note that this name will appear on the shopper’s shopping cart.

Eligibility

Countries
Stores
Products
Minimum cart amount
End-user (shopper) email

 

Note:@nexway.* = the discount rule applies to any shopper whose email domain is nexway.com, nexway.fr, nexway.org, nexway.eu, etc.
You can also enter a shopper’s username along with wildcards, for example: shopperXYZ@*, in case a given shopper uses more than one email address when making purchases.

Amount:
You can choose to discount your products and services either by taking off a percentage of their price or by setting a specific amount per currency to deduct from the price.

By percentage: Enter the discount rate as a percentage (from 0.01 to 99.99). This rate will be applied to the before-tax prices of the products or services you select in whatever store(s) you select, regardless of the currency or currencies you use.
By amount: Enter a specific amount for each currency you select. The amount(s) will be deducted from the before-tax prices of the products or services you select. You can assign different values for each currency.

 

Model:
Campaign: Default configuration
Upon checkout, the discount is applied to all carts in an eligible store that contains one or more eligible products or services.

Coupon:
Shoppers must enter the coupon code in the promo code field upon checkout to receive the discount (store, product, and/or service eligibility requirements still apply). It is also possible for shoppers to benefit from the discount by adding the coupon code directly to the buy link.

CAPPING AND LIMITS

Period of validity: You can set a period of validity for your campaign and/or discount.
Maximum uses: You can set a maximum number of times the discount will be applied.

 

Note: You can also set a maximum number of times the discount will be applied per store.
As well as configure maximum number of times an end-user (shopper) can use the discount.

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Cart generator

The Nexway CART GENERATOR sales agents interface is a branded quoting system for your sales agents to select the proper formula for each prospect. Our solution ensures consistent pricing and discounting, building customer-friendly quotes easily and accurately.

Your sales agent identifies the prospect’s need, proposes the appropriated package that best matches the request, and sends a quote through a cart link to prospects that can be discounted. The link is available 48 hours.

Benefits of this feature:

Frictionless sales funnel adapted to market practices and needs (B2B).
Fast and accurate quotes based on information provided by customers.
Improved customer engagement through direct interaction.
Increased productivity for the sales team (quote information is prefilled by the customer).
Multi-device quoting interface.

Reduced customer wait times and thus improving customer satisfaction. Qualified customers’ data for retargeting in case of non-conversion.
Single reporting interface with segmentation based on quote generation source: sales agents /online.
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You can now configure your product recommendations through cross-sell and upsell features

Upselling encourages shoppers to purchase a comparable but higher-end product than the one they initially selected to buy; cross-selling invites shoppers to buy items that complement or are related to their initial intended purchase. You can both upsell and cross-sell on the Nexway Monetize shopping cart.

Upsell rules are configured at the product level.
Cross-sell rules are configured at either the product level or the cart level.

When your shoppers go to your checkout page, they will see the product(s) that they have chosen to buy listed first and most prominently. If you are inviting the shopper to upgrade (that is, upselling), or to purchase other products related to their purchase choice (cross-selling), the upgrade or complementary product will appear nested underneath their initial product choice. An upsell option has an “Upgrade” button; a cross-sell option has an “Add” button; if the shopper clicks on either button, the page will automatically be refreshed with the updated purchase information.

If you choose to cross-sell one or more products at the cart level, the choices will appear after the shopper’s choice of product(s) and any product-specific upselling or cross-selling options.

In case you have several cross-sell or upsell offers for a specific product or cart, you can, of course, select which offer should appear first in the shopping cart. This is particularly useful on the store level when you want to highlight and prioritize for sale just a few products out of a relatively large product inventory.

You can configure a period of validity for your product recommendation offers.

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Cart personalization and localization

The payment methods available for a shopper in their cart can be determined by the following:

Geo IP technology: this is used to identify the geographic location of shoppers to only propose the relevant currencies and payment methods.
End-user (shopper) input: the shopper can override the Geo IP by changing their country of residence in the cart. The payment methods displayed will then correspond to those configured for the new country.
Type of product or transaction being processed:For example, only the payment method that supports recurring payment is displayed during the checkout process when the shopper selects a subscription product.
Your settings: You can choose to not accept certain methods of payment. You can restrict (blacklist) certain payment methods for certain countries. This can be done via API with the “blackListedPaymentMethods” property during store creation. You can find the values for this property with the list of payment methods accepted by Nexway Monetize, in the API Code column of the tables.

 

Example
You do not want your shoppers to pay with PayPal

Restrict this payment method with “blackListedPaymentMethods”: [ “express_checkout” ]
Note: Shoppers can save payment methods to their wallet for future purchases. This can be useful for recurring and one-click payments. The payment methods that can be saved are credit and debit cards and PayPal accounts These payment methods can be managed in the shopper’s user account.

 

Payment currencies personalization
The price displayed for a product in a cart is dependent on the payment currency defined for the country where the shopper is located. Nexway Monetize supports more than 100 currencies. The main currencies in which most of the world’s transactions are carried out are implemented in Nexway Monetize as default currencies.As part of the product definition process in Nexway Monetize, you can set a price for your product in any  of the default currencies, along with the country/countries (zone of sale) where this price is to be displayed. This can be done via the Nexway Center or through API. You may also set a default currency which will be displayed for countries that were not defined in the zone of sale.

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Fulfillment: How it works?

We handle the digital delivery of orders to your buyers.
The checkout experience for digital goods isn’t too different from other products sold on the web: a cart with products, prices, currencies and payment methods selection.
But while shoppers may have to wait days for their purchase of physical products, the fulfillment of digital goods is almost instantaneous.

How do we manage fulfillment for our clients?
Digital goods can be delivered from our platform or your infrastructure. We might send activation code or license keys which we collect in real-time from your systems or internal code batches.

Nexway handles order fulfillment in one of 2 ways:

Real-Time: When a shopper places an order with Nexway for one or more of your products, Nexway sends you a purchase request with all the information required to generate a license key. Nexway should, in turn, retrieve the license key which is stored and sent to the shopper in a confirmation email.
Note: This mode requires that you provide Nexway with secured access to your existing fulfillment API.
Batch Mode: You provide Nexway with a batch of license keys for specific products. Nexway then stores the keys and issues them to shoppers with each purchase order.

Note
License keys are also stored on the shopper’s User account in their purchase history.

Nexway prepares fulfillment templates based on your specifications. They are usually assigned to products during product creation in Nexway Center or via REST APIs.

For more information on the fulfillment APIs, click here.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

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Your shopper “myAccount”

Monetize myAccount is designed for your shoppers to retrieve all their activities in Nexway Monetize network, including personal information, order status and history, invoices, download links and activation keys, subscription history and payment wallet.

Account creation and login
Shoppers are automatically registered into Monetize myAccount when they first place an order on your website. An email is sent upon order confirmation inviting your shopper to access myAccount and create his login and password.
No credentials are sent by email for obvious security reasons!
Once logged in on myAccount, they can access a wide range of information concerning their history with your store, as well as all needed actions.

Personal information
All the information entered during the checkout process is stored on myAccount and editable:  name and billing address, company name, login, and password.
In addition to this, your shopper will also be able to manage his consent to be contacted by email for marketing offers, to be fully compliant with the General Data Privacy Regulation (GDPR).

Order history
Your shopper will be able to access his latest order, but also his complete order history, including canceled orders.
For each order, he will be able to see the main information, such as the product name, the order date, the price he paid, the billing information and of course the status of the order:

Completed: the payment has been accepted, the product has been delivered (including confirmation email and activation code if needed).
Canceled:
the order has been canceled, and the payment refunded when eligible (ie the cancellation took place within the retractation period).
Pending:
the order has been placed but the process is not fully completed, whether the validation is on standby for fraud check, not the fulfillment has failed for instance.

He will also be able to download the invoice and get all the fulfillment information: download product files, retrieve activation key & codes, or any specific indications if needed.

Subscription history
Your shopper will be able to access all his subscription history, including active/ongoing subscriptions, but also canceled, suspended, interrupted and expired subscriptions.

Ongoing: the subscription is in an active status, the shopper can use the product and subscription renewal is planned to be performed automatically.

Canceled: the shopper has canceled the latest order related to the subscription. He cannot use the product and renewal won’t be performed automatically. However, He still can renew manually by purchasing the product again.

Suspended: the shopper has deactivated the automated renewal. He can still use the product but the renewal won’t take place automatically on expiration date.

Expired: the automated renewal has failed, generally because the payment did not go through. The shopper cannot use the product anymore, and no further renewal attempts will be performed. However, here again, the shopper can renew manually by purchasing the same product.

For each running subscription, the upcoming renewal date is displayed so that your shopper knows when he will be charged.

The payment method attached to the subscription is also visible, allowing the shopper to modify it if needed.

Your shopper will also be able to consult all the events related to each of his subscriptions: creation date, renewals, changes, prebilling…

At any moment of the subscription lifetime, the shopper can easily switch off the automated renewal.

Payment wallet
The payment wallet allows your shopper to store his payment methods (credit/debit card, Paypal account, SEPA), as well as update and manage his payment information on demand, and use them for both subscription renewals and one-click payments.

One-click payment
When purchasing a product through Monetize cart, your shoppers are invited to save their payment details for future purchases. They are then stored on MyAccount and can be reviewed at any time.
In case several cards are stored, the last one added will be used for one-click payment.

Subscription renewals
When subscribing to a product or a service through Monetize cart, your shopper’s payment details and billing information are stored in MyAccount, and will be used for upcoming renewals. Your shopper will be able to access and update his payment methods at any time during his subscription lifecycle: adding a new payment method, switching from a credit card to PayPal or SEPA direct debit, updating expired credit cards, etc.

The payment wallet allows your shopper to store as much payment methods and credit cards as he wants, and associate different payment methods to different subscriptions if needed. The same card can also be assigned to and used for multiple subscriptions.

Once they have introduced new credit/debit card details, Nexway Monetize performs credit/debit card validation checks, through an imprint (1€) that will be refunded in real-time. Once the data is saved the new credit/debit card will be featured in the customer’s myAccount.

If the authorization is performed successfully, the card is associated with the subscription and used to charge customers as a part of the automatic renewal / recurring billing process.

Note: If a credit card expires, it can no longer be used to charge end-users. However, expired cards that were associated with a subscription will continue to be displayed.

Get support
Your shoppers can also use myAccount to get in touch with our customer support team and ask any questions related to their subscriptions, orders, invoices, etc.

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Payment processing and billing management

Monetize allows payment processing in 140+ countries. It’s easy to scale, you have only one contact touch to handle relationships with local payment service providers. We maintain relationships with banks and payment providers to process payments on your behalf, record and reconcile your transaction data and manage currency exchange (taxation and security).

As we manage relationships with all partners, costs decrease with increased business. You will benefit from the conditions due to the high volumes that Nexway Monetize processes for all its clients.

We collect funds (orders placed by your customers) and return them to you in a secure manner. All transactions are secured with certified PCI-DSS fully compliant processes.

Payment methods
Currencies
Languages
Acceptance rate optimization
Fraud
Refund and chargebacks (mettre la liste des sous rubriques dans l’intro)

 
One-click payment
Recurring billing
PCI-DSS compliance
3D Secure and PSD2

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Payment methods

Monetize allows payment processing in 140+ countries. You can easily adapt them to your regional business.

Offering the preferred payment methods per country/region is essential to efficiently run your business worldwide and obtain the best conversion rate possible.

Nexway Monetize supports all the leading global payment methods. These include the following:

 

A list of the payment methods accepted by Nexway Monetize in various worldwide locations per transaction type are available here:

Credit/Debit Card

American Express Worldwide Yes amex
Diners Club Worldwide Yes diners
Mastercard Worldwide Yes mastercard
Visa Worldwide Yes visa
BanContact (MisterCash) Belgium No bancontact
Elo Brazil Yes elo
Hipercard Brazil Yes hipercard
Melicard Brazil Yes melicard
Carte Bleue France Yes cb
CartaSi Italy Yes
JCB Japan Yes jcb
CMI Morocco No
Maestro United Kingdom Yes
Solo United Kingdom Yes
Discover USA Yes discover

Cash

MisterCash Belgium No
Boletos Bancario Brazil No boletos
Efecty Colombia No
Via Baloto Colombia No
Konbini Japan No
Wafacash Morocco No

Cheque

Cheque France No cheque

Bank transfers
(Online banking /Offline bank transfer)

EPS Austria
Sofort/Pay now Austria, Belgium, Germany, Switzerland, sofort
Open Banking UK
PSE Colombia
eKonto* Czech Republic
Giropay Germany giropay
iDEAL Netherlands ideal
P24* Poland
Bank Inter Spain
Nordea Sweden

Direct Debit

SEPA Euro zone Yes sepa
BACS United Kingdom Yes

E-Wallet

PayPal Worldwide Yes express_checkout
Paylib France Yes
WebMoney* Japan, Russia No yandex_webmoney
Qiwi* Russia Yes qiwiwallet
Yandex* Russia No yandex_money

Open Invoice

RatePay Germany Yes* invoice

Prepaid Card

AstroPay card Brazil
PaySafeCard Euro zone
Postepay Italy postepay
DineroMail Mexico
ToditoCash* Mexico
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Currencies

To help you grow your customer base and business internationally, Nexway Monetize provides a multi-currency feature that allows you to accept payment in several currencies. This benefits both you and your shoppers as it satisfies their preference to pay in their local currency, which reduces shopping cart abandonment and improves the conversion rate. It also prevents you from maintaining several instances of a product, one for each currency in which it is available.

Default payment currencies
Below are the default currencies available in Nexway Monetize for pricing, payment, and billing converning the country of the shopper.

Default currency Currency code Currency symbol
Euro EUR
Us Dollar USD $
Canadian Dollar CAD CA$
Australian Dollar AUD AU$
Pound Streling GBP £
Japanese Yen JPY JP¥
Brazilian Real BRL RS
Swiss Franc CHF CHF

Below is a list of the currencies that can be made available in Nexway Monetize on demand for pricing, payment, and billing concerning the country of the shopper.

Danish Krone (on demand) DKK kr
Swedish Krona (on demand) SEK kr
Norwegian Krone (on demand) NOK kr
Colombian Peso (on demand) COP COL$
Moroccan Dirham (on demand) MAD Dhs.
Russian Ruble RUB
Chinese Yuan CNY ¥
Turkish Lira TRY ‎₺
Singapore Dollar SGD S$
South Korean Won KRW
Algerian Dinar DZD دج

Note
The currency in which prices are set is the currency in which payment will be processed.

Configuration and use cases
Example
You want to sell products in the European Union (EU) in euros (EUR), in the United States in USD and everywhere else in USD.

Via Nexway Center

Set a price in euros with the “default” option for the country. The price in EUR  will automatically be displayed for shoppers in countries in the EU, like France and Spain.
Set a price in USD with the “default” option for the country. The price in USD will automatically be displayed for shoppers in the US.
Set USD as the default currency; the price will be displayed in USD for all shoppers in countries other than the US and the EU.

 

Via API
To implement the example via API use the following properties:

“defaultCurrency”: to specify the default currency. Use the ISO currency codes, such as USD (American dollars) for our example.
“priceByCountryByCurrency”: to define the prices for the different zones of the sale in specific currencies. Here you indicate the following information in this specific order:

The currency in which the price is to be set. Use the ISO currency codes, e.g. “EUR” for euros.
The country where the product is to be sold at this price. Use the ISO country codes, e.g “FR” for “France”. If you want to set the price for the countries whose default currency is the one you specified, use “default” for this value. For example, if you set “EUR” as your currency, then “default” for your country, the price will be displayed in the shopper’s cart for countries in the European Union.
The price of the product. In the example below, the price is set at 10 euros in the European Union and USD 12 in the United States of America. You can add as many prices and countries as you wish.
If tax is included in the displayed price.
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Languages supported by Nexway Monetize

With Nexway Monetize you have access to different languages by default.
Depending on the location of your shopper, all the purchase experiences will be displayed in the relevant language to improve the seamless experience.

Country Language ISO code
Germany German de-DE
Canada Canadian English en-CA
United Kingdom British English en-GB
Unites States of America American English en-US
Spain Spanish es-ES
Switzerland Swiss French fr-CH
France French fr-FR
Italy Italian it-IT
Japan Japanese ja-JP
Brazil Brazilian Portuguese pt-BR
Portugal Portuguese pt-PT
Netherlands Dutchman nl-NL

The codes in the “ISO Code” column are to be used in API requests where language values are required.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

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You are looking for a provider that routes transactions to the best acquiring bank to ensure maximum payment success: Nexway Monetize helps you optimize acceptance rate with “Smart routing”

Besides the frictionless shopper’s buying process which is designed to improve the conversion rate, it’s now important to make sure the payment will be accepted at the end of the process. Nexway Monetize is the key with its intelligent payment routing feature “Smart Routing”.

Smart Routing is a flexible payment solution that connects your transactions to the PSP where it is most likely to succeed, leveraging all our historical data to find success patterns.

By connecting our merchants to a global network of PSP, our All-in-One Payment Platform is designed to get you the best payment conversion rates using intelligent payment routing.

Our Smart Routing feature helps you increase your payment success rates:

Route the transaction to the best PSP based on AI and machine learning algorithms.
Matching your transaction details (characteristics about your company and your shoppers, depending among other information on location, type of product and service, currency and card type, as well as regions of the world you are selling into) with the success patterns.
In case of a transaction fails, it is automatically routed to a different PSP to be retried. All retries happen in real-time and are invisible to the shopper.
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Fraud prevention and management

Nexway stops online fraud by providing you with the highest approval rates and the lowest false-positive rates in the industry.

To help protect your business against fraud, Nexway Monetize leverages artificial intelligence to detect and help prevent fraud. Each order submitted through the Nexway payment service is subject to fraud detection algorithms that screening and scoring process. During the screening process, orders are assigned points and if the points exceed a certain limit, the orders are flagged as being potentially fraudulent.

Scoring is based on several criteria, which include the following:

The value of the order
If 3D Secure was activated or not
The risk level of the product ordered
Discrepancies between the geolocalization of the credit card used to place   the order and the shopper’s (cardholder) IP address
Countries of origin
Velocity checks (the number of orders placed using the same IP address or the same email address within the last 7 days)
Any other pattern brought by our machine learning algorithms

 

All orders flagged during the automated screening process are placed on hold. They are then reviewed by a team of highly trained and experienced reviewers within one hour of being flagged if flagged during office hours. After the order has been reviewed, it is either:

Accepted and fulfilled
Rejected and canceled
Still questionable and remains in the fraud verification state for a maximum of six days. The shopper is notified by email of the fraud suspicion and asked to authenticate the order.

 

The order is canceled and refunded if there is no reply from the shopper within six days.

Yes No

Refund and chargeback management

Handling refund requests and chargebacks is one of the many services we offer at Nexway.

Yes No

Refunds

A refund is a return of funds to a shopper for the purchase of a product or service.
In some geographical locations, like in the European Union, shoppers are entitled to a right of withdrawal (cooling-off period) for products and services that are sold online. This is a period allowed under the law during which the shopper can cancel and return purchases for any reason, without incurring any penalty, and obtain a full refund.

Note:  cooling-off period 14 days in Europe for instance.
Nexway will provide cooling-off period on your behalf on the number of legal days depending on where you operate. See our terms and conditions

Note
You may choose to not provide a cooling-off period for certain products but this should be clearly stated during the purchasing experience, for example on the checkout page. Shoppers are normally required to accept these terms before they can complete the purchase.

If your shopper asks for a refund during the eligible period, Nexway returns the full transaction cost on your behalf.

Yes No

Chargebacks

Chargebacks were designed to protect shoppers from unauthorized transactions and dishonest merchants.
They result in the return of funds to a shopper and the loss of sales for businesses. The difference, however, is that with chargebacks, instead of contacting you for a refund, the shopper contacts directly their bank to request a refund. If the bank approves the request, the business is “forced” to return the funds to the shopper.

The chargeback can be initiated for several reasons which may include criminal fraud, chargeback fraud, and friendly fraud.

Criminal fraud (identity theft) occurs when a business accepts payment for transactions with a stolen, lost or counterfeit card. The shopper (cardholder) usually claims that they did not authorize the transaction.
Chargeback fraud is a purposeful misapplication of chargeback rights. This occurs when a shopper requests a chargeback with malicious intent to keep the product or service acquired while enjoying a refund of the transaction amount.
Friendly fraud is also a misapplication of chargeback rights but is not necessarily intentional or malicious. This may occur when a shopper disputes a purchase they made and forgot about or simply did not recognize on their account statement. Another frequent reason for friendly fraud is the shopper misunderstanding the return policy.

 

Besides the loss of related funds, chargebacks may have serious consequences for your business, including being blacklisted by credit card issuers and Payment Service Providers.
In this case, you may end up working with expensive, high-risk payment processing companies.

How can Nexway help protect you and your business against chargebacks?
To help you fight fraud and consequently prevent chargebacks, Nexway uses certain prevention methods and also works with chargeback alert networks.

Chargeback prevention methods

Advising you about chargeback possibility based on shopper behavior analysis.
Ensuring the billing descriptor is easily recognizable (indicated in the confirmation email and on the invoice). The billing descriptor is what appears on the shopper’s bank statement along with the transaction amount.
Make order cancellation easy for the shopper, as the impact of cancellation is much lower than a chargeback.
Providing excellent customer service by promptly answering phone calls and responding to emails.
Providing shoppers with terms & conditions of service and refund terms, before purchases are made (on the checkout page).
Notifying shoppers before charging them for recurring payments.
Focusing on the true causes of chargebacks, then dealing with any internal issues that may trigger them, for example, duplicate processing, service not provided, etc.

 

Chargeback prevention alerts
Businesses tend to be informed of fraudulent transactions and chargeback claims by the banks about three to six weeks, sometimes longer, after they occur. This is too late for you to actually stop the fraud or the chargeback process.

Nexway works with chargeback alert networks that collaborate on a global level with card issuers and merchants to prevent chargebacks. These networks can inform us in near real-time of confirmed transaction frauds and disputes. We receive these chargeback alerts through an automated process using APIs which allows us to respond promptly (within 48 hours) and perform any needed action to prevent the chargeback to occur:

Cancel the order/suspend the service.
Refund the shopper before your business sustains a chargeback.
Send an email to the shopper informing them of the situation. If they would like to continue with the order or service, they are invited to contact us.
Analyze the chargeback alert and check for other fraudulent transactions.
Update our fraud rules to prevent future frauds.

 

Chargeback management
In case the chargeback finally occurs, despite all the prevention actions described above, Nexway will dispute on your behalf those chargeback claims.

Upon reception of the claim, we will analyze the reasons for the claim and check whether it can be disputed based on the information we have. We will, of course, handle the dispute for you when relevant:

Gather all the information that can be used to prove the validity of the transaction (order data, invoice, terms and conditions, emails, etc.).
Send the information to the card issuer for review and eventually rejection of the chargeback claim. In that case, the shopper will be charged again to give the money back to you.
If the chargeback dispute is unsuccessful or if it cannot be disputed, we contact the shopper directly through 15-day interval emails (to avoid canceling the order). This can lead to chargeback regularization where we can make another transaction with the shopper’s agreement.
Yes No

One-click payment

One-click payment allows online shoppers to purchase items without having to manually enter and re-enter billing and shipping information. Instead, they can simply use a predefined payment method.
This feature can help boost your conversion rate as it minimizes cart abandonment.

One-click payment in Nexway Monetize:
With Nexway Monetize you can offer your shoppers a one-click payment option in your stores. This option simplifies the purchasing process for your returning shoppers. When you enable one-click payments on a store, shoppers can save the payment methods used for purchases to their wallets during the first payment. For each successive purchase, the shopper only needs to select one of the previously saved payment methods from the wallet to complete the purchase. The payment methods that can be saved include debit and credit cards, Paypal accounts, and SEPA direct debit.

Note
Shoppers can add new payment methods during the payment process as well as directly in their User Account at any time.

The shopper can access his user account and manage the registered payment methods in his wallet. He can:

Add payment methods
Delete payment methods, if they are not being used for an active subscription.
Yes No

Want to run recurring payment & billing: trust Nexway Monetize.

What are recurring payments?
Recurring payments are ongoing payments for products or services that are automatically collected from a shopper on a periodic basis (specific date, at regular intervals). These payments are charged to the same payment method for a predetermined duration. The shopper permits you to deduct the payment at scheduled intervals until they withdraw their permission, or until the payment method expires. The shopper is also not required to manually enter the payment method for each successive payment as the payment method is normally saved to their user account during a previous transaction. Any product or service that is purchased repeatedly and regularly is a good candidate for recurring payments, such as subscriptions and membership fees. 

Benefits of recurring payments:
Recurring payments has its benefits for both shoppers and vendors:

The shopper is guaranteed continuous service for subscriptions as they no longer have to worry about forgetting to make payments.
The vendor is guaranteed prompt payment from shoppers and more predictable revenues as they can estimate the sales volume they will have relating to subscriptions. It also removes some of the administrative hassle linked to payment collection and is good for customer retention.

 

Recurring payments in Nexway Monetize:
Nexway Monetize is equipped to handle recurring payments. This is made possible with the one-click payment feature which allows shoppers to save payment methods to their wallet during transactions.
From a technological standpoint, one-click payment and recurring payment are the same features, with the difference being what triggers the payment.

Recurring payments are then made with one of the payment methods previously saved to the wallet. The shopper can manage these payment methods from their user account if the end-user creation option is enabled in the store. This allows the creation of a user account for each shopper that passes an order on that store. A payment method cannot be deleted if it is being used in an active subscription.

The payment methods that can be used for recurring payments include credit, debit and prepaid cards, e-Wallets such as PayPal and Paylib accounts, and direct debit. Asynchronous payment methods can also be used in some cases.

Note
A PayPal account can only be used for recurring payments if the shopper set up a billing agreement with the vendor on PayPal. This can be done during the initial transaction or directly in the wallet.

In Nexway Monetize the recurring payments feature is highly suitable for subscriptions. For more information on Subscriptions, see the Subscriptions page.

Yes No

PCI DSS compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a set of policies and guidelines that guarantee the security of debit, credit, and cash card transactions. They are intended to prevent the misuse of cardholders’ personal information and protect businesses and shoppers from data theft and fraud. It is mandatory that all businesses that accept card payments and that store, process and transmit cardholder data, comply with this standard. This applies to all types of card payments: online, by mail, over the phone or using card machines.

A major focus for PCI DSS is the technology used to collect, store and process card data. Some of the measures include encryption, anti-malware software, extensive monitoring, risk analysis and more. 

To comply with PCI DSS protocol Nexway Monetize ensures a secure electronic transfer by providing secure connection, encrypted payment data, adherence to data privacy regulations. By outsourcing your payment services to us, we are essentially taking all the risks for you.

Yes No

3D Secure and Payment Service Directive 2 (PSD2)

Our data-driven Monetize solution allows a frictionless authentication to your checkout, ensuring security for your customers and helping protect your business against fraudulent transactions.

3D Secure 2.0 (3DS 2.0) is the new industry standard for customer authentication and is a recognized solution for meeting PSD2’s Strong Customer Authentication (SCA) requirements.

A low-friction checkout experience for cardholders
The second Payment Services Directive (PSD2) aims at further protecting consumers from fraud. This new regulation requires strong customer authentication (SCA) for all transactions from 30€.
As a merchant taking responsibility for selling your digital goods online, we guarantee full compliance with the new PSD2 regulation.

Working with us gives your business an edge in this new regulatory environment:

Immediate SCA implementation on your cart & checkout – when required.
Real-time AI-powered fraud detection.
Conversion rate optimization through highly qualitative fraud management and strong authorization rates.
Considered a trusted merchant by our network of leading payment services providers partners.

 

What about recurring transactions and subscriptions?

Cumulative Rule
Transactions below €30 will need SCA under the cumulative rule of  €100: when the total value of the cumulated last 5 transactions reach  €100 or more, the transaction will require strong authentication.

It will impact any business doing recurring transactions with their clients, requiring implementation of SCA for each transaction exceeding the threshold of €100 over the last 5 purchases.

Subscriptions
Automated renewals are considered as merchant-initiated payments and as such are exempt from the SCA requirement.

Only the first transaction will require the SCA.

Even if the initial transaction is lower than €30.
The same process applies to whether the subscription amounts are fixed or variable.

 

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Yes No

Expand Globally in Over 180 Countries

Monetize offers a localized purchase experience for every customer.

Yes No

Payment methods

Monetize allows payment processing in 140+ countries. You can easily adapt them to your regional business.

Offering the preferred payment methods per country/region is essential to efficiently run your business worldwide and obtain the best conversion rate possible.

Nexway Monetize supports all the leading global payment methods. These include the following:

All major credit and debit cards
Prepaid cards
Cash
Direct debit
Bank transfers
Cheques
Open invoices
E-Wallets

 

A list of the payment methods accepted by Nexway Monetize in various worldwide locations per transaction type are available here:

Credit/Debit Card

American Express Worldwide Yes amex
Diners Club Worldwide Yes diners
Mastercard Worldwide Yes mastercard
Visa Worldwide Yes visa
BanContact (MisterCash) Belgium No bancontact
Elo Brazil Yes elo
Hipercard Brazil Yes hipercard
Melicard Brazil Yes melicard
Carte Bleue France Yes cb
CartaSi Italy Yes
JCB Japan Yes jcb
CMI Morocco No
Maestro United Kingdom Yes
Solo United Kingdom Yes
Discover USA Yes discover

Cash

MisterCash Belgium No
Boletos Bancario Brazil No boletos
Efecty Colombia No
Via Baloto Colombia No
Konbini Japan No
Wafacash Morocco No

Cheque

Cheque France No cheque

Bank transfers
(Online banking /Offline bank transfer)

EPS Austria
Sofort/Pay now Austria, Belgium, Germany, Switzerland, sofort
Open Banking UK
PSE Colombia
eKonto* Czech Republic
Giropay Germany giropay
iDEAL Netherlands ideal
P24* Poland
Bank Inter Spain
Nordea Sweden

Direct Debit

SEPA Euro zone Yes sepa
BACS United Kingdom Yes

E-Wallet

PayPal Worldwide Yes express_checkout
Paylib France Yes
WebMoney* Japan, Russia No yandex_webmoney
Qiwi* Russia Yes qiwiwallet
Yandex* Russia No yandex_money

Open Invoice

RatePay Germany Yes* invoice

Prepaid Card

AstroPay card Brazil
PaySafeCard Euro zone
Postepay Italy postepay
DineroMail Mexico
ToditoCash* Mexico
Yes No

Currencies

To help you grow your customer base and business internationally, Nexway Monetize provides a multi-currency feature that allows you to accept payment in several currencies. This benefits both you and your shoppers as it satisfies their preference to pay in their local currency, which reduces shopping cart abandonment and improves the conversion rate. It also prevents you from maintaining several instances of a product, one for each currency in which it is available.

Default payment currencies
Below are the default currencies available in Nexway Monetize for pricing, payment, and billing converning the country of the shopper.

Default currency Currency code Currency symbol
Euro EUR
Us Dollar USD $
Canadian Dollar CAD CA$
Australian Dollar AUD AU$
Pound Streling GBP £
Japanese Yen JPY JP¥
Brazilian Real BRL RS
Swiss Franc CHF CHF

Below is a list of the currencies that can be made available in Nexway Monetize on demand for pricing, payment, and billing concerning the country of the shopper.

Danish Krone (on demand) DKK kr
Swedish Krona (on demand) SEK kr
Norwegian Krone (on demand) NOK kr
Colombian Peso (on demand) COP COL$
Moroccan Dirham (on demand) MAD Dhs.
Russian Ruble RUB
Chinese Yuan CNY ¥
Turkish Lira TRY ‎₺
Singapore Dollar SGD S$
South Korean Won KRW
Algerian Dinar DZD دج

Note
The currency in which prices are set is the currency in which payment will be processed.

Configuration and use cases
Example
You want to sell products in the European Union (EU) in euros (EUR), in the United States in USD and everywhere else in USD.

Via Nexway Center

Set a price in euros with the “default” option for the country. The price in EUR  will automatically be displayed for shoppers in countries in the EU, like France and Spain.
Set a price in USD with the “default” option for the country. The price in USD will automatically be displayed for shoppers in the US.
Set USD as the default currency; the price will be displayed in USD for all shoppers in countries other than the US and the EU.

Via API
To implement the example via API use the following properties:

“defaultCurrency”: to specify the default currency. Use the ISO currency codes, such as USD (American dollars) for our example.
“priceByCountryByCurrency”: to define the prices for the different zones of the sale in specific currencies. Here you indicate the following information in this specific order:

The currency in which the price is to be set. Use the ISO currency codes, e.g. “EUR” for euros.
The country where the product is to be sold at this price. Use the ISO country codes, e.g “FR” for “France”. If you want to set the price for the countries whose default currency is the one you specified, use “default” for this value. For example, if you set “EUR” as your currency, then “default” for your country, the price will be displayed in the shopper’s cart for countries in the European Union.
The price of the product. In the example below, the price is set at 10 euros in the European Union and USD 12 in the United States of America. You can add as many prices and countries as you wish.
If tax is included in the displayed price.
Yes No

Languages supported by Nexway Monetize

With Nexway Monetize you have access to different languages by default.
Depending on the location of your shopper, all the purchase experiences will be displayed in the relevant language to improve the seamless experience.

Country Language ISO code
Germany German de-DE
Canada Canadian English en-CA
United Kingdom British English en-GB
Unites States of America American English en-US
Spain Spanish es-ES
Switzerland Swiss French fr-CH
France French fr-FR
Italy Italian it-IT
Japan Japanese ja-JP
Brazil Brazilian Portuguese pt-BR
Portugal Portuguese pt-PT
Netherlands Dutchman nl-NL

The codes in the “ISO Code” column are to be used in API requests where language values are required.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Yes No

Invoicing entities

Nexway has subsidiaries in several countries in Europe (France, Germany, UK), but also the United States, Morocco, and Japan.
This gives us the possibility to build partnerships with local bank acquirers, and hence improve significantly the payment acceptance rates on those regions.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Yes No

Subscription

Consumers are moving away from traditional ownership and prefer usage models. Most successful businesses are shifting model from product to relationship and encouraging subscription as the best way to engage customers. e.i. software (Adobe, SalesForce…), entertainment (Netflix, Spotify…), transportation (Uber…), beauty (Birchbox…).

The only thing better than revenue is recurring revenue: converting one customer into a subscriber increases the lifetime value by opening up a recurring revenue stream instead of fewer isolated purchases.

Our powerful subscription engine and AI-powered churn prevention program empower you to sell and manage subscriptions, increase customer lifetime value (CLTV), build long-term customer loyalty, and exceed customer expectations like never before.

Flexible subscription model

 
Monitoring
Subscriber experience

 
Reporting and dashboards.

Yes No

Create a subscription model adapted to your business

Nexway provides a wide set of flexible configurations for your subscriptions, for you to select the more adapted to your existing business.

Yes No

Renewal & billing interval

You can select the billing and renewal interval for your subscription holders, to adapt to the product or service you are providing. Besides the more common ones (yearly and monthly), you can select to renew the subscriptions every 3 months, 6 months, or even weekly if it better suits your business specificities, and the lifetime of your product.
In any case, the renewal will be automated, and the payment process with the same payment method used for the initial purchase.

Yes No

Prebilling notification

The subscription business is all about retention and customer satisfaction. We offer the possibility to schedule a personalized prebilling email, to be sent to your subscribers before the renewal takes place, informing him on the date of the next billing, and the product that will be renewed, along with the renewal cost.
You can, of course, decide on the exact date where this email will be sent, or follow our experts’ recommendation.

Yes No

Acceptance rate optimization

You can decide on the dates for the successive payment attempts (like 7 days before the renewal date, then renewal date, and a last one week after renewal date), or use our AI-powered smart replay feature.
Smart Replay is designed to identify the best performing days and build the more efficient replay scenario based on machine learning algorithms, that will find personalized success patterns from millions of payment data.

Yes No

Lifecycle management

You can decide to set an expiration date for your subscription taking place after the expected renewal date, to optimize the renewal efficiency.
In case the payment fails on the first attempt, this grace period will give your end-user a few days to update his payment method or fund his bank account, and finally renew his subscription instead of being lost for your business. You should keep in mind that it’s far easier and cheaper to keep an existing customer than to recruit a new one!

Yes No

Upgrade & downgrade

It is undisputed today that one of the main indicators of your subscription business health is the lifetime value of your customers: you need to keep your customers loyal, and then be flexible enough to answer their evolving needs all along their lifecycle.
This is why we are offering the opportunity to change the product attached to the subscription: You will be able to decide which products can be upgraded (or downgraded) inside your product catalog, and which are the eligible target products.
The pricing will be calculated based on the time already spent with the first product

Yes No

e-Mails

At any stage of the subscription lifecycle, it is essential to keep in contact with your customer. When subscribing to your offer, he expressed a personal involvement that you need to acknowledge and support.

We offer the possibility to reinforce this relationship by sending personalized emails all along the subscription lifecycle: The first one is, of course, the first confirmation email, which is designed to confirm that your customer is engaged in a relationship, and not simply purchasing a one-shot product. It is very important to make it clear from the beginning, as the first renewal will most likely end up with cancellation, or even a chargeback if your customer is not aware that he will be automatically renewed (and charged) on the expiration date.

Other standard emails are:

The prebilling email, informing your customer a few days before renewal that he will be charged and renewed as previously mentioned.
The renewal email, confirming the service/product has been renewed and that your customer can keep enjoying the service he purchased.
The payment failure email is important to inform your customer that the renewal failed so that he can take any needed action to keep using the service: update payment method if expired, fund his bank account, etc.
In case your customer is not satisfied with the service and decides to cancel his subscription, you need also acknowledge this by confirming the cancellation, and ideally take advantage of this email to ask why he took that decision, which will be a gold mine afterward to improve your offer or propose a relevant alternative to your customer.
The same applies when a subscription expires: you need to inform your customer and try to retain him in case he did not intentionally leave your business.

 

Nexway provides a template email for all those configurations and more, which you can personalize to adapt to your design, but also the tone of voice if needed.

Yes No

Monitoring

View active subscriptions (history and details)
In order to monitor and follow closely your subscription business, and be able to answer any of your customers questions, you are able to access the full listing of your active subscriptions, including the creation date, the customer name, email address and country, the product attached to the subscription, the registered payment method type, and the next renewal date, among other information.
You will also be able to retrieve all the past events attached to each particular subscription: all the previous renewals, emails sent, payment attempts, etc.

Suspend and cancel a subscription
For each of your active subscriptions, you will be able to suspend the subscription, which means that the product will still be active until the next renewal date, but the renewal won’t be performed automatically after that date.

Yes No

Focus on your subscriber experience

The subscription business is based on predictable recurring revenue, which is strongly depending on customer loyalty, and, by extension, in customer satisfaction and smooth user experience.

Nexway solution empowers you to offer the best and more flexible user experience, by providing self-management tools to end-user, as well as personalizing all the contact points.

Yes No

« myAccount »

Your end-user will be granted a secured personal account from the beginning of his relationship with your company. He will be able to :

Access and edit his personal information (name, billing address, password, contact email…)
Access his purchase & payment history, including all invoices related to his purchase history
Access all needed information related to his subscription: subscription status, activation code if needed, next billing date, etc.
Access and modify the payment methods attached to his subscription, through a secured digital wallet.
He will be able to see which payment method is attached to any of his active subscriptions, replace it with another payment method if needed (update an expired credit card, replace a credit card with Paypal or SEPA for instance…), add/remove any payment method to his wallet…
Cancel, suspend or reactivate any subscription
Upgrade/downgrade to a different product within the same subscription contract.
Yes No

Personalized e-mails

(Same as 7.A.VII)

At any stage of the subscription lifecycle, it is essential to keep in contact with your customer. When subscribing to your offer, he expressed a personal involvement that you need to acknowledge and support.

We offer the possibility to reinforce this relationship by sending personalized emails all along the subscription lifecycle: The first one is, of course, the first confirmation email, which is designed to confirm that your customer is engaged in a relationship, and not simply purchasing a one-shot product. It is very important to make it clear from the beginning, as the first renewal will most likely end up with cancellation, or even a chargeback if your customer is not aware that he will be automatically renewed (and charged) on the expiration date.

Other standard emails are:

the prebilling email, informing your customer a few days before renewal that he will be charged and renewed as previously mentioned,
the renewal email, confirming the service/product has been renewed and that your customer can keep enjoying the service he purchased,
the payment failure email is important to inform your customer that the renewal failed so that he can take any needed action to keep using the service: update payment method if expired, fund his bank account, etc.
in case your customer is not satisfied with the service and decides to cancel his subscription, you need also acknowledge this by confirming the cancellation, and ideally take advantage of this email to ask why he took that decision, which will be a gold mine afterward to improve your offer or propose a relevant alternative to your customer.
the same applies when a subscription expires: you need to inform your customer and try to retain him in case he did not intentionally leave your business.

 

Nexway provides a template email for all those configurations and more, which you can personalize to adapt to your design, but also the tone of voice if needed.

Yes No

Dedicated subscription dashboards and reporting

Subscription business needs to be monitored and analyzed using specific KPIs.
All those KPIs will be consolidated in a single specific dashboard, which will also provide the keys for understanding the metrics and turn them into actionable insights.

Monthly recurring revenue (MRR)<
What does it measure?
This is the revenue generated monthly through subscription business. It covers both new subscriptions and renewals.
How do we calculate it?
It is the sum of all amounts paid by your customers from orders related to subscription creations or renewals for a given period (usually a given month).
How to interpret it?
This metric is not actionable by itself, but it gives a good snapshot of your current business, and also valuable insight into the predictable revenue.

User retention rate
What does it measure?
It gives the proportion of users who stay engaged in your subscription business, regardless of their willingness to do so.
How do we calculate it?
It is the proportion of subscriptions renewed compared to the number of subscriptions expiring for a given period (usually a given month).
How to interpret it?
This metric is the main retention KPI, it is used to forecast future revenue and estimate your customers expected lifetime.

Intentional churn rate
What does it measure?
It gives the proportion of users who expressly refused to stay engaged in their subscription, among the subscription expiring for a given period (usually a given month).
How do we calculate it?
It is the number of suspended and canceled subscriptions compared to the number of expiring subscriptions for a given period (usually a given month).
How to interpret it?
When churn ration is bad or increasing, something is probably going wrong in the offer / the price / the product / the end-user experience, etc…
Contrary to what is commonly heard in the subscription business literature, there is no such thing as a “standard” churn rate that should apply to any healthy business. Your “acceptable” churn rate should depend on many factors such as your target market (especially B2B vs. B2C or SMB), the size of your company, your specific industry, how well established is your brand, the strength of the competition, etc.
It is also important to be clear on the definition itself, especially when you compare your performance to external sources: we are talking of annual churn rates, and a 10% annual churn means less than 1% monthly.

Renewal rate
What does it measure?
This is the key indicator for the efficiency of the renewal process: it gives the proportion of users who wanted to stay engaged and succeeded in doing so. It is usually higher than the user retention rate, as it does not include cancellations in the reference population.
How do we calculate it?
It is the proportion of subscriptions renewed compared to the number of subscriptions eligible for renewal for a given period (usually a given month). The eligible population is retrieved from the expiring, from which we remove all the cancellations.
How to interpret it?
Contrary to user retention rate, this is not related to the level of engagement of your customers, but rather to the process efficiency: when renewal ratio is bad or decreasing, something is probably wrong in the renewal process or the payment… Smart replay can help! A high renewal ratio demonstrates an efficient renewal process.

Lost rate
What does it measure?
The proportion of users who leave their subscription, intentionally or not (so the opposite of the user retention rate). In most cases, this represents the intentional churners + the payment failures.
How do we calculate it?
It is the sum of suspended, canceled and expired subscriptions compared to the number of expiring subscriptions for a given period (usually a given month).
How to interpret it?
As for the user retention rate, this KPI, which is not actionable by itself, helps to calculate the customers’ lifetime value, and thus the predictable revenue.

Customer Lifetime Value
What does it measure?
It gives the average revenue to be expected from an end-user all along his subscription lifecycle.
How do we calculate it?
This calculation is more complex than the other subscription KPIs.
It is commonly obtained by combining the lost rate and the average order value, following this formula: (ln(2)/ lost rate) x 1.5 x AOV)
It helps to make decisions on the investments to be done on acquisition and / or retention. It is usually compared to the acquisition costs.

 

Other metrics will be available in this dashboard to give a full understanding of the business, such as active population on a given date, new subscribers for a given period, renewal pipe (ie number of subscriptions eligible for renewal for a given period of time), number of cancelled, suspended, expired, etc.

Yes No

Accelerate Revenue through New Distribution Channels: Manage and Animate Your Reseller Program

Nexway Monetize Reseller Program offers you multiple tools to manage the relationship with your resellers.

Today, resellers are a critical lever in a software company’s B2B strategy, helping you achieve your business goals, such as reach new markets, extend your local support capabilities, build awareness for your product or handle smaller volume deals with a reduced cost of sales.

With Monetize Reseller Program, you benefit from a full-service solution to sell licenses and subscriptions to your B2B channel while simplifying interactions between your resellers and your teams.

Whether you are just starting to build your reseller network, or you want to manage your existing one more effectively, you will have the opportunity to:

Generate more business from your channel network by monitoring performance and managing status, volumes, and discounts.
Create reseller preference for your brand through a set of practical services & tools, and unique loyalty-building features.
Save time and money by simplifying and automating reseller acquisition and day-to-day management: order & payment processing, fulfillment, invoicing, etc.

 

Sell and rewards
Pilot and oversee (Regrouper le I et II)

Yes No

Sell and rewards: Frictionless business

License purchase, fulfillment & settlement

Our Monetize reseller program allows you to provide a simple set-up to your resellers, including bulk ordering and license fulfillment. You can also give them access to marketing materials, and of course, you can access a dashboard to monitor their performance.

It’s easy to engage your resellers thanks to a seamless experience and the ability to fit your portal to the look and feel of your website.

You will receive real-time notification for every reseller applying, while a real-time check of the reseller’s VAT number will be done. Indeed the Monetize Reseller Program allows automated register requests.

So thanks to Monetize Reseller Program you can sell and fulfill licenses in volumes, using adapted pricing & discounts and a variety of B2B local payment methods in a purchasing experience tailored to resellers’ needs and customized to your brand (portal).

Revenue attribution on subscription renewals

Our Monetize reseller program allows you to create recurring revenue streams with subscription models that reward your partners in the long term.

Incentivize & Reward
Our Monetize reseller program allows you to apply a flexible pricing policy. You can define status based on volumes associated with discount levels. You can as well manage exception and custom-priced products.

Then if you want to motivate your network to sell the products that bring long-term recurring revenue. You can, for instance, attribute revenue upon subscription renewal (generation +1 or more).

It’s quite important as well to communicate and interact with your network. Monetize Reseller Program enables you to allow your reseller to check their status and progression in the program. You can define promotions and campaigns as well. For instance, you can customize your reseller relationship through status depending on purchase volume (eg. Gold, Silver, Bronze…), discount level, margins…

Yes No

Pilot and oversee: Frictionless experience

Portal for your resellers
The Monetize Reseller Program Portal is a branded web store dedicated to your products.

Through this portal and as your certified partners, your resellers can:

Buy licenses in volumes
Order their customers’ subscriptions (24 hours a day)
Increase their margin and benefit from exclusive advantages
Download and order marketing kits
Become an expert by following your online training courses
Take advantage of your reseller discount

 

Portal for your channel team

Monitor and optimize reseller performance
Loyalty programs for renewals
Remittance & settlement, including split payout, and various currencies
Reporting and analytics

 

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Yes No

Business monitoring

Nexway provides a solid representation of its customers business, taking their analytics to the next level. You will be able to transform your business with powerful insights. You will easily track and share KPIs with interactive, easy-to-use dashboards.

Yes No

Nexway Monetize draws a picture of the overall business: reporting and dashboards.

Nexway provides a solid representation of its customers business, taking their analytics to the next level. You will be able to transform your business with powerful insights. You will easily track and share KPIs with interactive, easy-to-use dashboards.

Insight drives better decisions and efficiency. Nexway Monetize reporting tools get you the visibility into the metrics of your customer base and acquire insights that help you make smarter decisions for your business. You probably have to achieve ambitious growth targets to increase brand reach, customer retention and revenue. Nexway Monetize enables you to get access to real-time insightful dashboards and visual reports, analyze trends, measure customer satisfaction and identify opportunities for optimization.

Benefit from an Executive Summary including the most important key figures in a pdf downloadable format, plus various detailed dashboards:

1/ Executive Summary: Most important key figures in a pdf downloadable format
2/ Revenue: Downloadable order list, revenues, cancelation and chargeback statistics, cancellation reasons
3/ Retention: Renewal key figures, including auto-renewal, manual renewal, their combination as well as a quantitative view of the transfer between both payment models
4/ Payment: Downloadable detailed payment lists, transactions, acceptance, refund and chargebacks
5/ Customer care: Number of contacts, CTO ratio, statistics by channels, average waiting time
6/ Marketing: Marketing campaigns results, behavioral reaction stats, opt-in evolution
7/ Conversion: Conversion rate, revenues, page views, bounce rate, reactivity, abandoned cart ratio
8/ Customer Engagement: One glance picture of your audience database showing loyalty vs spending

+ Applets dedicated to specifics theme (e.g. PSD2 impact on conversion)

Yes No

Notifications

Flexibility is the heart and the main philosophy of the Monetize platform.
This is why you are offered both reporting and dashboarding capabilities, and the ability to gather all relevant information to integrate them into your system or ERP if needed.

This is why a notification tool is available: you will be able to select any notification you want to receive, and also how you need to be notified (email or webhook).

All the events stored in the platform can trigger a real-time notification: you simply need to subscribe to the ones that you are interested in and select the notification format.
You can thus be notified each time an order is processed, but also each time a specific event related to this order is created (payment accepted, fraud screen in progress, fulfillment completed, invoice generated, order canceled, payment refunded, chargeback, etc.).
The same system applies of course for subscriptions, and you can be informed in real-time in case of subscription creation, prebilling email sent, successful renewal, payment failure, payment method update, cancellation, expiration, etc.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Yes No

Total e-commerce management

We take out the hassle of running a global online business for software and service brands. As your legal reseller, we manage local adaptations and regulations as well as mitigate the liabilities, and risks of your sales. Monetize is the most efficient and cost-effective solution for growing and scaling your online business, fast.

Yes No

Invoicing is a very important part of online business: Nexway Monetize eases the pain of invoicing for you.

Depending on the countries where you are selling, you may need to comply with specific local regulations when it comes to end-user invoicing.
Invoicing on its own can be very time consuming but selling on an international level adds even more complexity as you will need to research which information is mandatory on invoices, as well as the tax laws in vigor and whether you will need to charge taxes or not.

Nexway Monetize eases the pain of invoicing as it delivers invoices that are compliant with the local legislation of the individual countries where you sell. This spares you the hassle of spending hours researching and customizing invoices yourself. It also delivers invoices to your foreign shoppers in their language and their local currency.

In addition to the multilingual invoicing feature, Nexway Monetize also offers a recurring billing solution for businesses that need to manage subscription billing. With this solution, invoices are sent out to shoppers after each subscription renewal. 

Credit notes 
With Nexway Monetize we can also generate and manage credit notes for refund requests.

A credit note is issued for each purchase order canceled whether the cancellation comes from your request, your shopper’s request (within the established withdrawal period), or by Nexway (related to chargeback request).

Refunds are made through the same method of payment used to make the purchase.

Yes No

VAT collection and settlement

Each state has its own set of rules and regulations that may differ from other states. Maintaining tax and regulatory compliance around the globe can cause companies to struggle. Indeed, the increasing complexity and multiplication of sales taxes on products purchased online make the development of its international activity more and more complicated. As your dedicated provider of commerce services, it is Nexway’s responsibility to stay up to date on worldwide financial and legal requirements to make sure you benefit from a seamless and fully compliant international buying and selling experience.

Nexway, with its global expertise, manages sales taxes and VAT on your behalf, expertise reinforced by a network of expert consultancy partners who help us to be compliant in more than 140 countries and thus advise and support you as best as possible according to the countries where you want to scale.

For instance, we track European VAT rates, for countries within or outside of the European Union; manage your U.S. sales tax (multi-state tax laws); help you comply with regulations in APAC, LATAM or EMEA; and automatically calculate and remit your sales taxes.

We determine the shopper’s country by using two matching elements of the billing details provided by the shopper. The elements can include the shopper’s IP address, the country of the bank that issued the credit/debit card, the billing address or the mobile country code used to identify the shopper’s phone number.

On top of these features, we will stay up to date on worldwide sales tax changes.

Note: VAT exemption
VAT-registered business customers based in the European Union can pay for their orders while being charged according to the VAT-ID they provide.

Note: Tax Nexus USA
The US states are now allowed to impose and collect sales and use tax from retailers that have no physical presence within their state – such as online sellers, including sellers of digital goods and in some states also subscription – for sales these out-of-state retailers make to residents of their state.

Any retailer selling online have to think about where they sell and start collecting and remitting taxes to each state individually. This means there is an extra operational effort and costs across many companies due to the state by state complexities that Nexway can handle on your behalf.

Yes No

Terms & Conditions

When purchasing a product or a service through the Nexway Monetize cart, your shopper will need to read and accept our standard terms & conditions, like in any other e-commerce website.

These terms & conditions may change over time depending on the regulatory context, this is why we’ve implemented a dynamic service keeping track of every version of the terms & conditions.

This service allows being able to retrieve the exact version of the terms that your shopper agreed on when purchasing his product, which will simplify discussions if any dispute arises afterward, in case of chargeback request for instance.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Yes No

Nexway Customer care

The end-user experience is the cornerstone of your online sales success. Maintaining a high level of experience isn’t easy when you start to multiply your sales points. Nexway Monetize solves this by managing your end-user relationships with a localized customer care service. Nexway is World-class level 1 end-user support via email, live chat, and telephone in 12 languages over 3 time zones (EU, US, APAC).
 

We support your customers for all issues related to payment, subscription & access to the product
We answer emails & phone calls in 12 languages over 3 time zones:
Portuguese, Brazilian, Italian, Spanish, English, German, French, Dutch, Japanese (simplified and traditional), Chinese, Korean.
We manage refunds
We protect your end-user data & manage local compliances
We provide live chat & manage ticket requests

Taking proper care of your customers after they have purchased is mandatory for the sake of your business. This needs to be done in your customers’ native language. You can rely on Nexway services to handle this part for you. Fast and easy!

Besides, Nexway Customer Support Team offers you a range of services to improve your conversion rate and maintain your brand’s reputation with your clients:

Self-service knowledge bases
The team is knowledgeable in deploying 24/7 self-service knowledge bases within your online stores.

Key performance indicators
As part of ongoing business review meetings with its clients, Nexway gives you detailed statistics on the types of customer issues it encounters. Contact center key performance indicators such as the average time of ticket resolution are also provided.

100% of emails are responded to within 10 hours on business days
86% of calls are answered with an average hold time of 3 minutes
86% of chats are answered with an average hold time of 1 minute
95% of clients are satisfied with our online chat experience

 

Cross-sells & upsells
The contact center team is incentivized to cross-sell and upsell your products as they engage with your customers. In particular, agents now leverage chat and email exchanges to quickly share personalized download URLs to convert PC customers into cross-device subscribers.

B2b telemarketing & sales
The contact center team is skilled in executing outbound telemarketing campaigns to qualify and – in some cases also convert – B2B leads. The contact center may also provide tailored quotes and manually process B2B purchases.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Yes No

Data and privacy

Businesses must keep well informed of data protection regulations to avoid facing legal consequences or paying heavy fines. Nexway Monetize helps you to use the General Data Protection Regulation!

What is GDPR?
The General Data Protection Regulation (GDPR) is the primary legislation adopted by the European Union (EU) to regulate how companies protect EU citizens’ data.

The GDPR affects any organization or company that does online business with European residents and processes (accesses, collects, receives, stores) the personal data of individuals residing in the EU, regardless of the company’s location. These companies are required to take the necessary steps to comply with the regulations.

How does Nexway make you GDPR compliant?
Nexway Monetize is a GDPR-compliant solution, that ensures that you are on the right side of the law.

One of the main conditions of the GDPR is that EU residents have a say in how their data is collected, processed and stored and any organization or company that wants to process this data must have their express consent. At Nexway we have implemented some strategies to align with this condition and ensure that consent is properly handled:

Appointment of a designated Data Protection Officer (DPO) to ensure that all regulations are followed and the shoppers/EU residents’ rights are upheld.
Integration of clear and actionable consent management tools for your end-user into all points throughout the customer journey (cart, end-user portal, emails, etc.).
Creation of a consent management service to help you manage your shoppers’ consent through APIs if needed.
Integration of an “Unsubscribe” link  in all emails, including marketing campaigns (customizable to fit customers’ brand)

 

Consent management
When you sign up to use Nexway Monetize, you sign a data transfer agreement which clearly states how consent is to be managed and the respective roles and responsibilities of you and us.

We collect and process personal data on your behalf and operate as a single source of truth regarding shoppers’ consent to use his data. We also give you the possibility to retrieve the consents of your customers and thus be your own single source of truth.

Shopper consent is mainly used for marketing campaigns. Nexway can handle these campaigns and any other shopper-related emails for you but you can also do this by yourself. In any case, before any emails that are not strictly related to a purchased service or product are sent to a shopper we need to know if they consented to receive emails. To make this consent information readily available to all the parties involved, we implemented the Consent Service.

Nexway Monetize Consent service

Nexway Monetize Consent service

Nexway Monetize Consent service
The Consent service is used to help manage consumer (shopper) consent. It collects and processes consent events to compute and provide consent status where it is required/needed. It collects events with user information from several sources that include the following:

Shopping cart
The consent service is used each time a cart is validated during a purchase. When a shopper makes a purchase, they are prompted to consent to receive emails with offers as part of marketing campaigns. The response is then collected and sent to the Consent service.
End-user account
The shopper can subscribe to or unsubscribe from receiving marketing emails in their user account.
Emails
Shoppers can withdraw consent via an “Unsubscribe” link that is included in all emails they receive from Nexway.
Customer Care
Shoppers inform their Customer Care representative of their desire to receive emails or withdraw their consent, who in turn updates the shoppers’ profile with this information.

 

After collecting events the Consent service computes shopper consent status. The consent service then makes the consent status available via API to the following:

Nexway Center
You can consult the consent status of each shopper who purchased from your store.
Nexway Customer (You)
You can request the consent status for individual shoppers or all the shoppers of your store via API.
Marketing Campaign Managers
The tool or company that handles marketing campaigns on your behalf can get user consent information from the consent service via API to ensure that only shoppers that gave their consent are sent emails.

 

See below for examples of how to retrieve consent status and send consent information (events) to the Consent service.

Example
You want to retrieve the consent status of shoppers who uses your store

For a particular shopper
via Nexway Center
An end-user profile is generated for each shopper that completes an order on a store. You can retrieve their consent status (along with other personal data) from this profile, which lets you know if they have consented to receive email offers or not.
via API
Make an API request with the following:
GET
https://api.nexway.store/consent-manager/consents?userEmail=john@doe.com&storeIds={storeId}

For all the shoppers who use your store 
via API
Make an API request with the following:
GET
https://api.staging.nexway.build/consent-manager/consents?storeIds={storeId} 

Consent results
“consentStatus”:{“newsletterOptin”:true}
means the shopper wants to receive email offers
“consentStatus”:{“newsletterOptin”:false}
means the shopper does not want to receive email promotions, etc.

Example
You want to include an unsubscribe link in emails intended for the shopper John Doe
Integrate the following link into the email:
https://api.nexway.store/consent-manager/public/ui/unsubscribe.html?id={storeId}&userEmail=john@doe.com
where
“Id” is the storeId of the store where the shopper made their purchase
“userEmail” is the email address of the shopper

This link takes the shopper to a landing page that allows them to withdraw their consent from receiving emails.

Nexway will receive, by API, the new consent information if the user decides to unsubscribe from the mailing list.

Example
You want to send a new subscription status to Nexway
A shopper did not consent to receive emails during the purchasing experience but while activating a product license that you provide by email, they decide to subscribe to your mailing list using a link that you provide. Nexway does not have this new consent information. To ensure that Nexway has up-to-date information, send the consent information to us by API using the following:

POST
https://api.nexway.store/consent-manager/public/ui/subscribe.html?id={storeId}&userEmail=john@doe.com

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Yes No

Access Management

Once you are registered as a customer in Nexway Monetize, you are provided with secured access to both the APIs and Nexway Center.
You are then able to set access to Nexway Center for your colleagues, buy creating specific profiles and assigning those profiles to various members of your organization.

Profiles
The profiles are defined as a combination of roles, allowing to view or manage various sections of Nexway Center.
Some roles are predefined, such as sales managers, allowed to access the reporting and order listings, or marketing manager, for instance, allowed to create products and manage discounts and cross-sell rules.
You will be able to combine any of those roles to create your personalized profiles, and then assign those profiles to members of your organization.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Yes No
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