OFFER LOCALIZED CUSTOMER SUPPORT TO YOUR CUSTOMERS & MAKE A SERIOUS IMPRESSION ON THEM. WE GIVE YOU A FULL RANGE OF SELF-SERVICE OPTIONS AND ASSISTED SUPPORT TO INCREASE YOUR BRAND REPUTATION & LOYALTY.
Satisfied for calls
Satisfied for emails
Satisfied for chats
Today, customer service is key to a strong brand reputation, and making customers happy is vital for business success. Customer service and reputation are so tightly interwoven that your brand must perform well across the board. This includes direct interactions with customers as well as what’s going on behind the scenes and even when you think no one’s watching.
Nexway Monetize offers localized customer care with world-class Level 1 support -via email, phone, and chat- in 6 different languages, helping you create a positive customer service experience that can boost trust and build long-term brand loyalty. We support -on your behalf- your customers for all issues related to payment, subscription, and access to the product.
The Nexway Localized Customer Care Team delivers world-class level 1 end-user support via email, chat & telephone.
• 86% of calls answered with an average hold time of fewer than 2 mins.
• 86% of chats answered with an average hold time of 1 min.
Consumers are living experiences, and purchasing is a part of the experience. Nexway’s customer care can help you to enhance your competitive edge.
1. Get closer to your customer.
2. Increase your conversion rate.
Nexway Monetize provides a range of services to improve your conversion rate!
• B2B and reseller telesales
• Tailored quotes and manually process B2B purchases
• Refunds managed by Nexway
• End-user Data protection & local compliance management
Our contact center team is incentivized to cross-sell and upsell your products as they engage with your customers. In particular, agents now leverage chat and email exchanges to quickly share personalized download URLs to convert PC customers into cross-device subscribers.
Also, the contact center team is skilled in executing outbound telemarketing campaigns to qualify and – in some cases also convert – B2B leads. The contact center may also provide tailored quotes and manually process B2B purchases.
3. Support your brand’s reputation.
Take your business worldwide with our localized customer care.
4 Ways to Meet and Exceed
Nexway’s Customer Care can help you to enhance your competitive edge.
Global businesses need
local customer service!