News and opinions on eCommerce & online payments. Our team of experts post on topics such as selling software online, designing and optimizing subscription models, improving conversion and retention rates, turning payments into business development, setting-up tactics for an efficient purchase funnel, and more…
A customer service KPI or metric is a performance measurement that is used by customer service teams and by the customer support management to monitor, visualize, analyze and optimize customer…
It has become clear that we won’t be back to “business as usual” anytime soon. While many companies initiated temporary changes at the beginning of the pandemic, it is time…
More than ever, online business has evolved and customers not only expect products and services but also high-quality shopping experiences as a norm.|More than ever, online business has evolved and…
After a year full of unprecedented events on the world stage, we know we can’t predict all that 2021 will bring. What we do know is that most companies are…
Ready to launch a subscription program for your SaaS-based online business? Here are some tips to keep in mind when choosing the right subscription billing platform.|Ready to launch a subscription…
Let’s take a look at some of the main advantages that your reseller program management outsourcing would bring you.|Let’s take a look at some of the main advantages that your…
If your business sells digital goods to consumers in Europe, you are required to collect and pay Value Added Tax. Here’s what you should know about EU VAT compliance.|If your…
U.S e-commerce merchants saw a 54% increase in orders compared to the same week in 2019 and a 37% increase in revenue. But this increase in numbers has created a…
More than ever, consumers have access to global marketplaces and ever higher expectations of service. With customer expectations evolving fast, companies need to continually reinvent their offer. To remain competitive,…
Local consumers now demand localized customer support in the language they speak. Learn why this is becoming the next customer service trend for global businesses.|Local consumers now demand localized customer…
